Refund Policy

Last updated: August 7, 2026

This Refund Policy applies to paid subscriptions to the Dream Language application, operated by Urban Fungi s.r.o. (Czech Republic). It forms part of our Terms of Service.

1. Merchant of Record

All payments are processed by Paddle (Paddle.com Market Ltd), our Merchant of Record. Refunds are issued through Paddle to the original payment method. Processing usually takes 5–10 business days, depending on your bank or card issuer.

2. 14-Day Right of Withdrawal (EU/EEA/UK consumers)

If you are a consumer in the EU, EEA, or UK, you have the right to withdraw from your purchase within 14 days of the transaction, without giving a reason, and receive a full refund. Because Dream Language is digital content supplied immediately, you acknowledge when purchasing that access begins at once; we nonetheless honour the 14-day withdrawal right for first-time purchases as described here.

3. Our General Refund Practice

Beyond the statutory withdrawal period, we offer a fair-use refund practice:

Monthly plan: full refund of the most recent payment if you request it within 14 days of that charge and have made only minimal use of Premium features.

Annual plan: full refund if requested within 14 days of the charge. After 14 days, we may offer a pro-rata refund for the unused full months remaining, at our discretion.

Renewals: if an automatic renewal was charged unexpectedly and you had not used Premium in the new period, contact us within 14 days and we will normally refund it in full.

Service failure: if a paid feature was unavailable or materially broken for an extended period, you are entitled to a refund for the affected period regardless of the timeframes above.

4. What Is Not Refunded

We generally do not refund: (a) periods that have already been fully used; (b) requests made long after the relevant charge, outside the windows above; (c) purchases where there is evidence of fraud or abuse of the refund process; (d) dissatisfaction with the interpretive content of AI-generated outputs, which are subjective by nature and described in advance as reflective, non-clinical suggestions.

5. Cancellation vs. Refund

Cancelling your subscription stops future charges but does not automatically refund past payments. You can cancel at any time in Settings → Subscription; you keep Premium access until the end of the paid period. If you also want a refund, request it as described below.

6. How to Request a Refund

E-mail lukas.pomp@gmail.com from the address associated with your account, including the approximate purchase date and, if available, the Paddle order or receipt number. You can also reply to your Paddle receipt or use the billing portal link it contains. We respond to refund requests within 5 business days.

7. Complimentary Premium Accounts

Some accounts hold Premium access granted free of charge by us. As no payment was made, no refund applies to these accounts.

8. Contact

Urban Fungi s.r.o.
Czech Republic
E-mail: lukas.pomp@gmail.com